Returns and Exchanges

Policy on Returns and Exchanges

1. Pack all the items in the original packing. Items bought as sets must be returned in sets.

2. Fill in the return request form attached to the order or a written note on the sales order's invoice.
3. Attach a copy of the sales order's invoice inside the returned package/parcel
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4. Send the package/parcel to this address:

FeatherPortal.com
1 Marshall st. apt. 2F Irvington, NJ 07111

5. After you have sent the package/parcel, we will begin the refund process. If you have questions during the refund process, please inform us of that by sending an email to us at service@featherportal.com

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 30 (thirty) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase or sales order's invoice and fill in the return request form or a written note on the invoice itself.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

I. No returns or exchanges for more than 30 days of receipt!
II. All returns are needed an original invoice along with the return items inside the shipping box.
III. All returns are needed to be stamped or shipping paid by the senders or customers.
IV. Refunds are given back to our customers in the form of paypal credits or paypal balance.
V. *There is no restocking fee! Original shipping charges will not be refunded!
VI. All exchanges are due within 30 days from our sale team members to you as our customers!
VII. Exchanges does happen, but if it values more or less than the original item, we will either
charge you more or credit you back the difference!